Terms and Conditions
Last Updated:1 October 2026
These Terms and Conditions (the “Terms”) govern access to and use of bezzietravel.com and any related services operated by BezzieTravel, an Indonesian legal entity registered with the Ministry of Law and Human Rights of the Republic of Indonesia (“BezzieTravel”, “we”, “us”, or “our”).
By accessing the website, creating an account, using our content, requesting an itinerary-planning consultation, or purchasing any service from us, you agree to be bound by these Terms. If you do not agree, do not use the website or our services.
1. About BezzieTravel
BezzieTravel provides tourism information and content, including information about destinations, attractions, tourism facilities, transportation, accommodation, travel services, and other travel-related needs.
Depending on the service used, BezzieTravel may also provide:
travel-data consultation and itinerary-planning services; and
links to third-party providers for hotels, flights, attractions, transportation, and related travel products.
Unless expressly stated otherwise in a written agreement, BezzieTravel is an information, referral, consultation, and data-service provider. We are not the operator of the hotels, airlines, attractions, transport services, or other third-party travel providers linked from the website.
2. Definitions
In these Terms:
“Account” means a registered user profile created to access a feature or service.
“Affiliate Link” means a tracking link through which BezzieTravel may receive a commission if a user completes a qualifying booking or transaction with a third-party provider.
“Content” means text, photographs, graphics, videos, guides, reviews, ratings, data, recommendations, and other materials published or made available by BezzieTravel.
“Consultation” means a paid itinerary-planning or travel-consultation service provided by BezzieTravel.
“Third-Party Provider” means an airline, hotel, attraction, transport operator, booking platform, payment provider, or other external service provider.
“User”, “you”, or “your” means any person or entity accessing the website or using a BezzieTravel service.
3. Eligibility and authority
You may use the website only if you are legally capable of entering into a binding agreement under the laws applicable to you.
If you use the website or order a service on behalf of a company, institution, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” includes the organization.
If a service is intended for minors, a parent or legal guardian must review and accept these Terms and supervise the minor’s use of the service. BezzieTravel does not knowingly collect or process children’s personal data except as permitted by applicable law.
4. Website content and travel information
Our Content is provided for general information and planning purposes. Travel information can change quickly. Prices, availability, schedules, entry requirements, visa rules, health requirements, weather conditions, attractions, opening hours, routes, safety conditions, and local regulations may change without notice.
We try to present useful and accurate information, but we do not guarantee that Content is complete, current, error-free, suitable for your circumstances, or available at the time you rely on it. You are responsible for independently verifying important information with the relevant official authority or Third-Party Provider before travelling or making a purchase.
Recommendations, rankings, descriptions, reviews, and opinions are informational and do not constitute a guarantee, endorsement, safety certification, professional travel advice, or promise that a service will meet your expectations.
You are responsible for checking, among other things:
passport, visa, immigration, and entry requirements;
vaccination, health, insurance, and public-health requirements;
airline, hotel, attraction, and transport terms;
cancellation, baggage, payment, check-in, and identification requirements; and
local laws, customs, safety conditions, and official travel advisories.
5. Affiliate links and disclosure
Some links on the website may be Affiliate Links. If you click an Affiliate Link and complete a qualifying transaction, BezzieTravel may receive a commission or other commercial benefit. This does not necessarily increase the price you pay, although the Third-Party Provider controls the final price and terms.
Affiliate relationships do not guarantee that a particular provider, listing, price, rating, or result is the best option for you. We may receive compensation from some providers and not from others. The availability and amount of any commission may vary.
When you follow an Affiliate Link, you leave the BezzieTravel website and interact with a Third-Party Provider. The Third-Party Provider’s terms, privacy policy, cancellation rules, and payment terms apply to that transaction.
6. Third-party bookings and services
BezzieTravel does not, unless expressly stated in writing, sell, issue, operate, own, or control the third-party hotel, flight, attraction, transport, accommodation, insurance, or other travel service displayed or linked on the website.
Any booking, purchase, payment, cancellation, refund, change, complaint, disruption, delay, overbooking, denial of service, or service-quality issue relating to a Third-Party Provider must be addressed under that provider’s terms and through that provider’s booking or customer-service process.
BezzieTravel is not responsible for the acts, omissions, availability, pricing, performance, safety, legality, quality, or failure of a Third-Party Provider. We do not guarantee that a Third-Party Provider will accept a booking, honour a price, provide a service, issue a refund, or remain available.
You should review all booking details before confirming a transaction, including the currency, taxes, fees, dates, passenger or guest details, restrictions, and cancellation policy.
7. Accounts
Certain features or services may require an Account. You agree to provide accurate, complete, and current information and to update it when necessary.
You are responsible for:
keeping your login credentials confidential;
all activity conducted through your Account;
notifying us promptly if you suspect unauthorized access; and
ensuring that your Account information does not impersonate another person or infringe another party’s rights.
You must not share, sell, transfer, or allow unauthorized access to your Account. We may suspend or terminate an Account if information is inaccurate, the Account is misused, or its use violates these Terms or applicable law.
8. Itinerary-planning consultations
8.1 Scope
A Consultation provides planning assistance based on the information you provide, such as destination, dates, budget, interests, group composition, mobility needs, and stated preferences. The precise deliverables, timeline, number of revisions, fee, and inclusions should be stated on the relevant order page, proposal, invoice, or written confirmation.
Unless expressly agreed otherwise, a Consultation does not include booking or issuing flights, hotels, tickets, visas, insurance, transportation, or other travel products on your behalf. It also does not replace advice from an immigration adviser, doctor, licensed insurance professional, lawyer, government authority, or the relevant travel provider.
8.2 Customer information
You are responsible for providing accurate and complete information. We may rely on the information you provide, and an itinerary may be unsuitable if relevant details are missing or inaccurate.
You must promptly tell us about material changes to your dates, budget, group, health, accessibility needs, passport or visa status, or other circumstances affecting the Consultation.
8.3 Delivery and revisions
We will use reasonable efforts to deliver the agreed Consultation within the stated timeframe. A Consultation is not a guarantee that every recommendation will remain available or that a Third-Party Provider will honour any price or schedule.
Any included revisions must be requested within the period stated in the order confirmation. Additional work, substantial changes, urgent requests, or changes caused by inaccurate or late information may require an additional fee, subject to your approval.
8.4 Cancellation and refunds
The applicable cancellation and refund terms will be shown before payment or stated in the order confirmation. If no specific policy is stated, the following default policy applies:
you may request cancellation before work begins, and we will assess any refund less payment-processing charges or work already completed;
once substantial planning work has begun, the fee may be non-refundable to the extent permitted by applicable law;
a Consultation that has been delivered in accordance with the agreed scope is not refundable merely because you choose not to travel or do not use the itinerary; and
third-party booking costs, deposits, taxes, and fees are governed by the relevant Third-Party Provider and are not refundable by BezzieTravel unless we expressly collected and agreed to refund them.
Nothing in this section limits any mandatory consumer rights that cannot lawfully be excluded.
9. Fees, payment, taxes, and third-party charges
Fees for paid Consultations will be shown before an order is placed or stated in a written proposal or invoice. You agree to pay the applicable fees by the stated deadline.
Prices may exclude taxes, payment-provider charges, currency-conversion costs, travel costs, and third-party charges unless expressly stated otherwise. You are responsible for applicable taxes and charges imposed on your transaction, except for taxes that BezzieTravel is legally required to collect and remit.
Payments may be processed by a third-party payment provider. That provider’s terms may also apply. BezzieTravel does not store payment-card details unless expressly stated in the applicable privacy notice and permitted by law.
If a payment is overdue, we may suspend delivery or access to the relevant paid service until payment is received, subject to applicable law and the applicable order terms.
10. User obligations and prohibited conduct
You must use the website and services lawfully, honestly, and in a way that does not harm BezzieTravel or others.
You must not:
use the website for unlawful, fraudulent, deceptive, or abusive purposes;
submit false, misleading, defamatory, unlawful, or harmful material;
infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
attempt to gain unauthorized access to the website, Accounts, systems, or data;
introduce malware, malicious code, or harmful automated processes;
scrape, crawl, harvest, copy, mirror, or systematically extract Content or data without written permission;
use Content or Affiliate Links to create a competing database, service, or commercial product without permission;
manipulate reviews, ratings, bookings, referrals, or commission tracking;
interfere with website security, availability, or operation; or
use the website to discriminate against, harass, threaten, exploit, or endanger any person.
We may remove content, restrict access, suspend an Account, cancel an order, or take other lawful action where we reasonably believe these Terms or applicable law have been violated.
11. User submissions and feedback
If you submit a review, comment, image, question, testimonial, feedback, or other material, you represent that you have the right to submit it and that it does not violate any law or third-party right.
You grant BezzieTravel a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to host, reproduce, adapt, publish, translate, display, distribute, and use that material for operating, improving, promoting, and developing our services, subject to applicable privacy law.
You remain responsible for your submission. We may moderate, edit, refuse, or remove it, but we do not guarantee that we will monitor all submissions or identify all unlawful content.
12. Intellectual property
Unless stated otherwise, the website, Content, branding, logo, layout, software, databases, reports, and materials created by BezzieTravel are owned by or licensed to BezzieTravel and are protected by applicable intellectual-property laws.
We grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the website and Content for your personal, non-commercial travel-planning purposes, subject to these Terms.
You must not reproduce, modify, publish, sell, distribute, create derivative works from, publicly display, or commercially exploit BezzieTravel materials without our prior written permission, except where permitted by mandatory law.
Third-party names, trademarks, photographs, logos, and content remain the property of their respective owners.
13. Privacy and cookies
Our collection and use of personal data are described in our Privacy Policy and, where applicable, our Cookie Policy. By using the website, you acknowledge that personal data may be processed as described in those policies and as permitted or required by applicable law.
You must not submit another person’s personal data unless you have a lawful basis and any required consent or authority to do so.
14. Disclaimers
To the maximum extent permitted by applicable law, the website, Content, Affiliate Links, and services are provided on an “as available” and “as is” basis. BezzieTravel does not warrant that:
the website or any service will always be available, uninterrupted, secure, or error-free;
Content will always be accurate, complete, current, or suitable for your purpose;
any price, availability, rating, review, recommendation, or result will remain unchanged;
a Third-Party Provider will perform as expected; or
the website will be free from viruses or other harmful components, although we use reasonable measures to protect it.
Nothing in these Terms excludes a warranty, guarantee, right, or remedy that cannot lawfully be excluded or limited.
15. Limitation of liability
To the maximum extent permitted by applicable law, BezzieTravel will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for loss of profit, revenue, business, opportunity, goodwill, data, anticipated savings, or enjoyment arising from or related to:
your use of or inability to use the website or Content;
reliance on travel information or recommendations;
a booking, payment, cancellation, refund, delay, disruption, injury, loss, damage, or service failure involving a Third-Party Provider;
unauthorized access, service interruption, technical failure, or events outside our reasonable control; or
your failure to verify information or comply with applicable travel or provider requirements.
Subject to mandatory law, BezzieTravel’s total aggregate liability arising from a paid service will not exceed the amount you paid directly to BezzieTravel for that specific service during the three months preceding the event giving rise to the claim.
This limitation does not apply to liability that cannot lawfully be limited or excluded, including where applicable liability for fraud, wilful misconduct, or death or personal injury caused by negligence.
16. Indemnity
To the maximum extent permitted by law, you agree to indemnify and hold harmless BezzieTravel, its officers, employees, contractors, and affiliates from claims, losses, liabilities, damages, costs, and reasonable expenses arising from or related to:
your breach of these Terms;
your unlawful or unauthorized use of the website or services;
your User Submissions;
your infringement of another party’s rights; or
your violation of a Third-Party Provider’s terms or applicable law.
This indemnity does not apply to the extent that a claim results from BezzieTravel’s proven unlawful conduct or liability that cannot lawfully be shifted to you.
17. Events outside our control
BezzieTravel is not responsible for delay or failure caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics or pandemics, war, terrorism, civil unrest, strikes, government action, border restrictions, transport disruption, power or telecommunications failure, cyberattacks by third parties, or failure of a Third-Party Provider.
We will use reasonable efforts to restore affected services and communicate material information where practicable. This section does not remove any mandatory refund or consumer rights.
18. Suspension and termination
You may stop using the website at any time. If you have an Account, you may request its closure subject to any outstanding legal, payment, record-retention, or dispute obligations.
We may suspend or terminate access, an Account, or a service if reasonably necessary to protect the website, users, BezzieTravel, or third parties; to comply with law; for non-payment; or because you breach these Terms.
Termination does not affect rights or obligations that accrued before termination. Clauses that by their nature should continue, including intellectual property, payment obligations, disclaimers, liability limits, indemnity, dispute resolution, and governing law, will survive.
19. Complaints and customer contact
If you have a complaint or believe that Content or a service is inaccurate or infringing, contact us first using the details below. Include your name, relevant order or Account details, the issue, and the outcome you seek.
BezzieTravel
Legal entity name: BEZZIE TRAVEL SERVICE
Registered address: Wetak, Maumere, Sikka Regency, Nusa Tenggara Timur
Email: contact@bezzietravel.com
We will review complaints in good faith and respond within a reasonable period, subject to the complexity of the matter and applicable law.
20. Governing law and dispute resolution
These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-law principles, unless mandatory consumer-protection law requires otherwise.
Before commencing formal proceedings, the parties should attempt in good faith to resolve a dispute through written notice and discussion. A party claiming that a dispute exists must provide reasonable details of the claim and allow at least 30 calendar days for an informal resolution attempt, unless urgent relief is required or this period is not permitted by applicable law.
If the dispute is not resolved, it will be submitted to the competent courts of Maumere, Sikka Regency, Indonesia , unless a separate written agreement requires mediation or arbitration or mandatory law provides another forum.
Nothing in this clause prevents a consumer from exercising a mandatory right to bring a claim before a legally competent forum or using a mandatory consumer-dispute mechanism.
If BezzieTravel publishes a Bahasa Indonesia version of these Terms, the Bahasa Indonesia version should be reviewed and maintained together with this English version. To the extent required by Indonesian law, the Bahasa Indonesia version will prevail. If the parties sign a separate bilingual agreement, that agreement must state which language controls in the event of inconsistency.
21. Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices. The updated version will be posted on the website with a revised “Last Updated” date.
For material changes affecting an existing paid order or Account, we will provide notice where required by law. Your continued use of the website after the effective date of an update constitutes acceptance of the updated Terms, except where applicable law requires a different form of consent.
22. Links to other websites
The website may contain links to websites or services operated by third parties. Links are provided for convenience and do not mean that BezzieTravel controls, guarantees, or endorses those websites or services.
You access third-party websites at your own risk and should review their terms and privacy policies.
23. General provisions
If any provision of these Terms is held invalid, unlawful, or unenforceable, it will be interpreted or adjusted to the minimum extent necessary, and the remaining provisions will continue in effect.
Our failure to enforce a provision is not a waiver of our right to enforce it later.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations as part of a restructuring, merger, acquisition, sale of assets, or operation of the business, subject to applicable law.
These Terms, together with the Privacy Policy, Cookie Policy, applicable order terms, and form the agreement between you and BezzieTravel concerning the relevant website or service.
These Terms do not create a partnership, agency, employment, franchise, or joint venture between you and BezzieTravel.
24. Contact and acceptance
Questions about these Terms may be sent to:
Email: contact@bezzietravel.com
By clicking an acceptance button, creating an Account, purchasing a Consultation, submitting an order, or using the website after these Terms become effective, you acknowledge that you have read and agreed to these Terms.
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BezzieTravel is registered as a legal entity with the Ministry of Law and Human Rights of the Republic of Indonesia.